Frequently Asked Questions

How can we help you?

My plans have changed; can we change our departure time?

We do our best to accommodate any and all time change requests.  Sometimes changes may not be feasible due to the routing of the aircraft and crew on the given day. Get in touch with us as soon as possible, and we will try our very best to work with you on a solution.

Where is my airplane coming from and when will it arrive to pick me up?

We provide our customers with re-positioning information days leading up to the flight and will communicate any changes to the re-positioning plans.  We also make sure that customers have their flight numbers so they can track the inbound aircraft on the fly from any mobile device.

How will the weather affect my flight?

Our Flight Coordinators and Crew are continuously monitoring the weather to ensure the highest level of safety.  Our Flight Coordinators work diligently to arrange any contingency plans, whether it be utilizing an alternate airport, adjusting timing to minimize the impact of the weather, coordinating fuel stops, and any other issues that may arise during the trip.

Can your aircraft accommodate these dimensions and this weight?

We use various software programs to ensure the flight can be accomplished based on departure airport elevation, the temperature at departure time, duration of the flight, winds aloft, and any other variables that may arise.  Our Flight Coordinators offer options to best suit the needs of the Customer based on aircraft size, speed, and payload.

Are there items that are prohibited aboard passenger aircraft?

Certain items are prohibited by the TSA aboard passenger aircraft.
See the TSA’s “What Can I Bring?

Federal law forbids the carriage of hazardous materials aboard aircraft, in your luggage, or on your person. Hazardous materials include (but are not limited to) explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. See the FAA’s “PackSafe for Passengers

Air Charter Express will not accept hoverboards (motorized, two-wheel, skateboard-sized scooters) aboard our passenger aircraft in either checked or carry-on baggage. Although government agencies have not prohibited the carriage of hoverboards aboard aircraft, we are joining the growing list of airlines prohibiting these items due to the risk of fire from lithium or lithium-ion batteries contained inside. On rare occasions, these batteries can spontaneously overheat and pose a fire hazard risk.

Air Charter Express prohibits smart bags, smart clothing, and other articles containing non-removable lithium batteries in checked or carry-on baggage.

Air Charter Express will accept lithium ion or lithium metal batteries aboard our passenger aircraft, provided they are properly installed in a permitted consumer electronic device. Spare or loose lithium batteries are not permitted in checked or carry-on baggage and are only permitted as part of your personal item allowance.

Where is Freight Runners Express based?

Our base is at General Mitchell International Airport (KMKE) in Milwaukee, Wisconsin. We do offer pilots a commuter base or home base option, depending on position and aircraft.

Are you hiring?

YES! We are always looking for pilots, flight attendants, mechanics, and office staff. Our most up-to-date job postings are listed on our website. If the position you are looking for is not listed, we are not actively hiring at that time, but you can sign up for email notifications to be alerted when a job is posted. You can always send a cover letter and resume to resumes@freightrunners.com. Visit our Careers page to learn more.

Where does pilot training take place?

Training starts at our facility here in Milwaukee, Wisconsin. We then transition to professional simulator training at FlightSafety in Atlanta, Georgia for the Embraer 120 or SimCom in Orlando, Florida for the Saab 2000. Beech 99 training is accomplished in-house.

How do pilots upgrade?

Our goal when hiring First Officers is that we are hiring Captains in training. Upgrades happen based on total hours, job performance, and company need.

With our diverse fleet of aircraft, pilots build a wide variety of experience and have great opportunities for advancement. We are a great starting point for pilots, but also a place where you can plan to build your career.

What positions, other than pilots, does FRE/ACE employ?

We are always looking for experienced aircraft mechanics for our diverse fleet, as we do all airframe and engine work in-house. We also hire and train line technicians, aerospace parts clerks, facility technicians, flight coordinators, as well as flight attendants. We are a growing company with room to advance your career!

How can I request Pilot Records Improvement Act (PRIA) information?

Send PRIA requests to:

Freight Runners Express, Inc.
Attn: Marla Freeck
6024 S. Jasper Ave., Milwaukee WI 53207

Fax to: (414) 744-4850

or email: pria@fre-ace.com

There is a $50 processing fee for all PRIA requests. Please make checks payable to “Freight Runners Express, Inc.”

My question isn't answered here. How can I get in touch with someone?

We’d be happy to help you. Call us at (414) 744-5525 or toll-free at 1-(800) 776-5525, send a fax to (414) 744-4850, or send us a message via our online Contact Form.

“I wanted to reach out to compliment your crew. First, I can’t stand flying. As I was broadcasting a pretty entertaining Ohio win, in the back of my mind I’m thinking about the high winds/turbulence/how scared of the flight I was. The crew knew I wasn’t a big fan of flying. When I got on the plane, the pilot said it would be fine and gave me a confident smile. The flight attendant took the time to tell me about what to expect, made me laugh, and checked on me before takeoff and again during the flight. It might seem small, but that was very much appreciated. I get to broadcast sports for a living and they made it possible for me to get through a flight I dreaded by going the extra mile. Thanks for running a company that values employing people like them!” 

Russ Eisenstein
"Voice of the Ohio University Bobcats"