FAQs

Frequently Asked Questions

How can we help you?

My plans have changed; can we change our departure time?

We do our best to accommodate any and all time change requests.  Sometimes changes may not be feasible due to the routing of the aircraft and crew on the given day. Get in touch with us as soon as possible, and we will try our very best to work with you on a solution.

Where is my airplane coming from and when will it arrive to pick me up?

We provide our customers with re-positioning information days leading up to the flight and will communicate any changes to the re-positioning plans.  We also make sure that customers have their flight numbers so they can track the inbound aircraft on the fly from any mobile device.

How will the weather affect my flight?

Our Flight Coordinators and Crew are continuously monitoring the weather to ensure the highest level of safety.  Our Flight Coordinators work diligently to arrange any contingency plans, whether it be utilizing an alternate airport, adjusting timing to minimize the impact of the weather, coordinating fuel stops, and any other issues that may arise during the trip.

Can your aircraft accommodate these dimensions and this weight?

We use various software programs to ensure the flight can be accomplished based on departure airport elevation, the temperature at departure time, duration of the flight, winds aloft, and any other variables that may arise.  Our Flight Coordinators offer options to best suit the needs of the Customer based on aircraft size, speed, and payload.

Are there items that are prohibited aboard passenger aircraft?

Certain items are prohibited by the TSA aboard passenger aircraft.
See the TSA’s “What Can I Bring?

HAZARDOUS MATERIALS
Federal law forbids the carriage of hazardous materials aboard aircraft, in your luggage, or on your person. Hazardous materials include (but are not limited to) explosives, compressed gasses, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials. See the FAA’s “PackSafe for Passengers

HOVERBOARDS
Air Charter Express will not accept hoverboards (motorized, two-wheel, skateboard-sized scooters) aboard our passenger aircraft in either checked or carry-on baggage. Although government agencies have not prohibited the carriage of hoverboards aboard aircraft, we are joining the growing list of airlines prohibiting these items due to the risk of fire from lithium or lithium-ion batteries contained inside. On rare occasions, these batteries can spontaneously overheat and pose a fire hazard risk.

SMART BAGS / SMART CLOTHING
Air Charter Express prohibits smart bags, smart clothing, and other articles containing non-removable lithium batteries in checked or carry-on baggage.

LITHIUM BATTERIES
Air Charter Express will accept lithium ion or lithium metal batteries aboard our passenger aircraft, provided they are properly installed in a permitted consumer electronic device. Spare or loose lithium batteries are not permitted in checked or carry-on baggage and are only permitted as part of your personal item allowance.

Where is Freight Runners Express based?

Our base is at General Mitchell International Airport (KMKE) in Milwaukee, Wisconsin. We do offer pilots a commuter base or home base option, depending on position and aircraft.

Are you hiring?

YES! We are always looking for pilots, flight attendants, mechanics, and office staff. Our most up-to-date job postings are listed on our website. If the position you are looking for is not listed, we are not actively hiring at that time, but you can sign up for email notifications to be alerted when a job is posted. You can always send a cover letter and resume to resumes@freightrunners.com. Visit our Careers page to learn more.

Where does pilot training take place?

Training starts at our facility here in Milwaukee, Wisconsin. We then transition to professional simulator training at FlightSafety in Atlanta, Georgia for the Embraer 120 or SimCom in Orlando, Florida for the Saab 2000. Beech 99 training is accomplished in-house.

How do pilots upgrade?

Our goal when hiring First Officers is that we are hiring Captains in training. Upgrades happen based on total hours, job performance, and company need.

With our diverse fleet of aircraft, pilots build a wide variety of experience and have great opportunities for advancement. We are a great starting point for pilots, but also a place where you can plan to build your career.

What positions, other than pilots, does FRE/ACE employ?

We are always looking for experienced aircraft mechanics for our diverse fleet, as we do all airframe and engine work in-house. We also hire and train line technicians, aerospace parts clerks, facility technicians, flight coordinators, as well as flight attendants. We are a growing company with room to advance your career!

How can I request Pilot Records Improvement Act (PRIA) information?

Send PRIA requests to:

Freight Runners Express, Inc.
Attn: Marla Freeck
6024 S. Jasper Ave., Milwaukee WI 53207

Fax to: (414) 744-4850

or email: pria@fre-ace.com

There is a $50 processing fee for all PRIA requests. Please make checks payable to “Freight Runners Express, Inc.”

My question isn't answered here. How can I get in touch with someone?

We’d be happy to help you. Call us at (414) 744-5525 or toll-free at 1-(800) 776-5525, send a fax to (414) 744-4850, or send us a message via our online Contact Form.

“I can’t say enough good things about Freight Runners Express. The potential growth for the individual pilot and the company itself is exponential. I spent 3.5 years there starting as BE-99 first officer and ending as EMB120 captain. I had so much fun with the variety of operations and built a solid foundation for my career. Without delay I was flying a B767 internationally. I miss the people and the flying, but so thankful for the opportunities FRE/ACE afforded me.” 

Kimberly Cordova
Boeing 767 Pilot